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Shipping + Return Policy

Return Policy

If you are not completely satisfied with the item(s) you have purchased from TwilaTrueBeauty.com, you may return your product(s) within 30 days of the date it was delivered and receive a refund or in store credit. All returns must be accompanied by the receipt and all original components.


Orders are processed and shipped Monday through Friday, excluding major holidays.

Orders placed on Saturday, Sunday and major holidays will be processed on the next business day.

Standard Shipping: Free standard shipping in the Contiguous US on all orders over $50. $4.95 on all other orders.
2nd Day Shipping: $14.95 Flat rate shipping for 2nd day shipping in the Contiguous US.
Next Day Shipping: $24.95 Flat rate shipping for overnight shipping in the Contiguous US.

Orders to Alaska or Hawaii can only be shipped 2nd day Air: $20.00

Please note that shipping costs are non-refundable.

  • We currently ship to addresses within the United States (including Alaska and Hawaii). We do not ship internationally at this time.
  • Orders are shipped on business days Monday – Friday (except major holidays).
  • Orders placed before 12:00 p.m. PST are processed that day.
  • We are not able to ship to P.O. Boxes or APO/FPO addresses.


We are currently unable to accept orders billed to or shipped to destinations outside of the United States.